Refund policy

Thank you for choosing Box Five Coffee for your premium fresh roasted coffee and print on demand products. We strive to ensure that every order meets your expectations, but we understand that there may be occasions where you need to return a product. Please review our return policy below:

Returns Eligibility:

• We are unable to accept returns for products unless they are incorrect or damaged upon receipt.
• Incorrect or damaged products must be reported within 7 days of receiving your order.

Incorrect or Damaged Products:

• If you receive an incorrect or damaged product, please contact us immediately at info@boxfivecoffee.com with your order number and details of the issue.
• We may request photos or other documentation to facilitate the return process.
• Upon verification of the issue, we will provide instructions for returning the product and offer a replacement or refund, depending on your preference.

Contact Us:

• For all return inquiries, please email us at info@boxfivecoffee.com. Our customer service team will assist you promptly and ensure that your concerns are addressed satisfactorily.

Note:

• We cannot accept returns for products that have been opened or used.
• Shipping costs for returning products are the responsibility of the customer, unless the return is due to our error or a defective product.

Thank you for your understanding and cooperation. We appreciate your support of Box Five Coffee and look forward to serving you again in the future.